UX practice
Research & usability testing
For teams about to build, or already shipped, without clear evidence of what users need.
At a glance
- Format
- one study, 2–4 weeks, fixed scope.
- You receive
- synthesised insight and prioritised findings, turned into design decisions you can defend.
- For
- product teams that want to de-risk what they build, or validate what they have shipped.
The problem
We are about to commit to a build and we are not sure users need it. Or we shipped it, the number did not move, and nobody can say why. Opinions win the argument because there is no evidence on the table.
What you get
- Generative research, to find out what users actually need before you build.
- Evaluative research, to check whether what you have built works.
- Usability testing, moderated or unmoderated.
- The methods the question needs: interviews, surveys, usability testing and behavioural analysis.
- Insight synthesis and prioritised findings, so you know what to act on first.
Is it right for you?
For
- Teams about to commit to a build who want to de-risk it.
- Teams who have shipped and need to validate it.
- Teams who need design decisions they can defend.
Not for
- A quick expert review of a live product, without users. A UX audit is faster.
How it works
Most engagements begin with a short discovery call to scope the right first step. Every engagement is tailored, but the backbone stays the same.
Understand
We immerse in your business goals, constraints and users — reviewing what exists and what's missing.
Define
We frame the real problem, shape the information architecture and agree on how we'll measure success.
Design
We wireframe, prototype and validate with real users — iterating until the experience is right.
Deliver
We hand off production-ready design, documentation and a system your team can extend with confidence.
Proof and further reading
From roles Matthaios held before and alongside UXellence. Client names are covered by non-disclosure agreements.
- Merging two brands into one digital experience: Matthaios led UX designers and researchers, and the structure, functionality and design were redesigned based on user research. Web-touchpoint satisfaction reached an all-time high of 94%.
- Building a UX practice from zero: Matthaios introduced research, design-system and evaluation processes in an engineering-led company.
- The UX iceberg: research that moves the roadmap, behavioural data, continuous access to users.
Who does the work
Matthaios Mantzios leads every engagement himself, and we take on a limited number at a time. He is Nielsen Norman Group UX Certified (UXC #1045574), with multiple NN/g courses in UX and analytics, usability and mobile UX.
Questions
How long does a study take?
Two to four weeks, with a fixed scope agreed before it starts.
Can you test something that is already live?
Yes. Validating what you have shipped is part of this service.
Do you test with real users?
Yes. Interviews and usability tests are run with your users.
What if we need more afterwards?
Findings are prioritised, so you know what to act on first. If they point to design work, that is Product & interface design.
Ready to get started?
Tell us where you stand. We'll suggest the right first step.
Book a discovery call