UX practice
UX audits
For products that underperform, when you need to know what to fix first.
At a glance
- Format
- fixed scope, 2–3 weeks.
- You receive
- prioritised, effort-ranked recommendations that improve usability, engagement and conversion.
- For
- teams with a live digital product who want to find high-impact wins fast.
The problem
People abandon the form and we do not know why. Support tickets pile up. We redesigned, and the number did not move. We have a long list of opinions and no order to fix things in.
What you get
- Heuristic and expert evaluation of your existing product.
- A conversion and funnel review, to find where people drop out.
- Prioritised, effort-ranked recommendations, so your team can act on the highest-impact ones first.
Is it right for you?
For
- Teams with a live product that underperforms on usability, engagement or conversion.
- Teams unsure where to start. An audit is often the right first step.
- Organisations that need a structured look at a large content estate.
Not for
- Products not yet built. Start with Research & usability testing to de-risk what you build.
- Teams who want to run the review themselves. The UX Audit Kit on Toolkits is built for that.
How it works
Most engagements begin with a short discovery call to scope the right first step. Every engagement is tailored, but the backbone stays the same.
Understand
We immerse in your business goals, constraints and users — reviewing what exists and what's missing.
Define
We frame the real problem, shape the information architecture and agree on how we'll measure success.
Design
We wireframe, prototype and validate with real users — iterating until the experience is right.
Deliver
We hand off production-ready design, documentation and a system your team can extend with confidence.
Proof and further reading
From roles Matthaios held before and alongside UXellence. Client names are covered by non-disclosure agreements.
- Building a UX practice from zero: the team's files are audited every quarter against a short set of measures, and the audit showed what a measure can miss.
- The UX iceberg: use it to check what your last review actually covered.
Who does the work
Matthaios Mantzios leads every engagement himself, and we take on a limited number at a time. Matthaios is a UX leader who has spent nearly two decades building human-centred digital products in fast-paced, engineering-led environments.
Questions
How long does an audit take?
Two to three weeks, with a fixed scope.
We are not sure what we need. Is an audit a good start?
Often, yes. Most engagements begin with a short discovery call, and the right first step is often a UX audit or a focused research sprint.
What if we need more afterwards?
The recommendations are effort-ranked, so your team can start on the first ones straight away. Where findings need deeper evidence or new design, a focused research study or a design project can follow.
Ready to get started?
Tell us where you stand. We'll suggest the right first step.
Book a discovery call