UX practice
UX strategy & design leadership
For product teams without a shared UX direction, or without a senior lead to set one.
At a glance
- Format
- a fixed 4–6-week engagement, or a monthly retainer.
- You receive
- an experience vision and north star, a design operating model, and a roadmap your stakeholders agree on.
- For
- product teams and stakeholders who need senior UX direction.
The problem
We re-argue what good looks like on every project. Design gets brought in after the date is already promised. Our team is capable, but nobody senior sets the direction or holds it with stakeholders.
What you get
- An experience vision and north star. We work with your product team and stakeholders to define a UX vision that aligns user needs with business objectives.
- Design operations and team enablement. A design operating model for how your team works, and a senior partner to raise the bar of your in-house team.
- Roadmap alignment. We bring stakeholders to agreement on a roadmap that carries the vision.
- Help to carry it out. We do not stop at the vision. We help execute on it.
Is it right for you?
For
- Teams that need senior direction, a design operating model, or a partner to raise the bar of an in-house team.
- Organisations facing a merger or rebrand across many products.
- Teams building or growing a UX practice.
Not for
- A single research study or a set of screens. See Research & usability testing or Product & interface design.
How it works
Most engagements begin with a short discovery call to scope the right first step. Every engagement is tailored, but the backbone stays the same.
Understand
We immerse in your business goals, constraints and users — reviewing what exists and what's missing.
Define
We frame the real problem, shape the information architecture and agree on how we'll measure success.
Design
We wireframe, prototype and validate with real users — iterating until the experience is right.
Deliver
We hand off production-ready design, documentation and a system your team can extend with confidence.
Proof and further reading
From roles Matthaios held before and alongside UXellence. Client names are covered by non-disclosure agreements.
- One login across a telecom group's websites and apps: Matthaios owned the product vision for a telecom group's identity platform: one login across its websites and apps, past 5M+ user accounts.
- Merging two brands into one digital experience: Matthaios directed cross-functional teams through a group-wide brand merge. Web-touchpoint satisfaction reached an all-time high of 94%.
- Building a UX practice from zero: as Head of UX & Design, Matthaios built a company's UX practice from the ground up.
- The UX iceberg: decision rights, a seat before the commitment, a shared bar for quality.
Who does the work
Matthaios Mantzios leads every engagement himself, and we take on a limited number at a time. As a Scrum Product Owner, he became known for translating complex technical detail into clear business terms and building consensus among senior stakeholders and executive leadership.
Questions
A fixed engagement or a retainer?
Either: a fixed 4–6-week engagement, or a monthly retainer. We agree which fits on the discovery call.
Will you work with our in-house team?
Yes. Raising the bar of an in-house team is one of the main reasons to bring us in.
What about a larger programme?
For larger programmes, Matthaios draws on a trusted network of specialists and stays hands-on as the lead throughout.
What if we need more afterwards?
The monthly retainer is there for that. Once the vision is set, we help execute on it.
Ready to get started?
Tell us where you stand. We'll suggest the right first step.
Book a discovery call